When you use our service we want you to be happy with the service we offer. Below are our booking terms and conditions, which let you know what to expect from us and what expect from you.

REGISTRATION AND BOOKINGS

To access certain features of the Service, you need to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorised use of your account.

All bookings for NS5 Football Ltd sessions must be made in advance through ns5.co.uk. You will be directed to register an account via League Republic. Payment must be made at the time of booking or as otherwise agreed upon. A booking will only be confirmed once payment has been received and processed. NS5 will not accept liability for any data breaches & payment issues, this lies with League Republic - a division of DJH Technology Ltd. registered in England and Wales, company number 4641708. Their registered office is: DJH Technology Ltd, Granville House, 2 Tettenhall Rd, Wolverhampton WV1 4SB, United Kingdom.

PHOTOGRAPHY AND VIDEO CONSENT

By registering players and teams to join NS5, you acknowledge and agree that parent/carer consent has been given to capture photographs/videos and these can be used for NS5 marketing and promotional materials. If you do not consent to this, please notify us in writing by sending an email to info@ns5.co.uk, including the child’s full name and NS5 venue along with team and league information. 

PAYMENTS, CANCELLATIONS & REFUNDS

Teams must notify NS5 Football Ltd at least 48 hours prior to the fixture if they are unable to play the assigned fixture. A 3-0 win is awarded to the opponents. If no notice is given, opponents are awarded 3 points with a 3-0 win, and the no show team has three points deducted. If teams continually decline playing fixtures, they will be removed from the NS5 league unless there are mitigating circumstances.

When a match has already kicked-off we will only cancel the match for exceptional circumstances (poor weather, negative behaviour). This will be at the discretion of the head coach and points will be awarded accordingly to support all teams playing. NS5 will confirm in advance if adverse weather conditions make it necessary to cancel fixtures. Teams will be notified as soon as practicable via contact details found within their team’s account, otherwise matches go ahead! If a game week is missed due to a cancellation, all fixtures will be recorded as a 3-3 draw. 

We may change our pricing structure or introduce new fees at our discretion. We will notify you of such changes in advance. All payments are non-refundable unless otherwise specified.

TERMINATION

We reserve the right to suspend or terminate your access to the Service at any time, for any reason, with or without notice. Upon termination, your right to use the Service will immediately cease, and you must destroy any copies of materials obtained from the Service.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NS5 Football Ltd and its affiliates, officers, employees, agents, and licensors from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or any violation of applicable laws.

PRIVACY & DATA PROTECTION

Your use of the Service is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in the Privacy Policy.

ARRIVAL & DEPARTURE TIMES

Players should arrive by their pitch-side at least 10 minutes before kick-off time, ready to start. We request this to keep games running smoothly and on time. Matches will start and stop by a central timer. Any late arrivals cause disruption for other teams and may result in a match being forfeited.

If a team is more than 5 minutes late for kick-off, the referee will award their opponents a 3 – 0 win. A friendly match and/or training session can then be played on the allocated pitch for the remainder of the session time. Matches are played back-to-back and we respectfully ask that all players/spectators vacate the pitches at the end of the allocated match time.

BEHAVIOUR & INCLUSION

Any violent behaviour on or off the pitch will result in the immediate substitution of a player for the remainder of that game. A decision will be made by head coach as too whether this will result in a ban from all NS5 venues, activities, and competitions. NS5 may impose an appropriate ban for any player(s) that are sent off (via a substitution) during a match, or for any inappropriate behaviour.

NS5 have a zero tolerance for aggressive behaviour towards players, teams, staff, or other individuals involved in an incident. If a player or individual fails to meet our codes of conduct and endanger the welfare of other players, then NS5 reserve the right to ban the player or individual.

If a match is abandoned or stopped as both teams are at fault, the match outcome will be decided by NS5 league organisers. All NS5 employees must be treated with respect by all teams. This includes the referee! Any player or team found guilty of physically or verbally abusing our referees will be removed from the league and no longer able to play. A decision will be made to notify the authorities. No money will be refunded for that team.

All decisions made by NS5 regarding appropriate sports behaviours and the running of matches and the leagues, are final. Please refer to our complaint procedure should you do wish to raise a concern. NS5 may update, remove of adapt a rule should they believe a team is intentionally using an interpretation to gain an advantage unfairly.

MEDICAL INFORMATION

NS5 Football Ltd are unable to administer medication to any player. This responsibility lies with the parent/guardian/coach who is in attendance with the player. It is the responsibility of the team manager to inform the head coach and referee of any medical conditions we need to be aware of.

Please contact info@ns5.co.uk stating the day/time/venue and description of the missing item. Lost property will be held for 4 weeks

INSURANCE

Each NS5 venue will maintain Public Liability Insurance of a minimum of £5,000,000.

Upon request, each NS5 venue shall provide the certificate of insurance or other evidence of the coverage required under this agreement, showing that the insurance is in full force and effect. Each NS5 venue may carry higher limits of insurance, at its own discretion.

PERSONAL BELONGINGS (MOBILE PHONES)

NS5 Football Ltd will not be held responsible for any loss/damage to any personal belongings/items at each venue. Photo’s/Video’s can be taken of action during Football matches. It is the team managers responsibility to inform the league organisers at info@ns5.co.uk should there be a child/adult who is unable to be photographed.

LIABILITY

To the maximum extent permitted by applicable law, NS5 Football Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, data, or use, arising out of or in connection with the provision of services under these Terms and Conditions, even if NS5 Football Ltd has been advised of the possibility of such damages.

NS5 Football Ltd shall not be held liable for any damages, losses, or costs incurred as a result of the actions or omissions of third parties, including but not limited to any service providers, suppliers, or subcontractors engaged by NS5 Football Ltd.

SALE OF GOODS

We will provide playing tops for all teams once registration is complete and fully paid. The top will include the NS5 badge and team name you have chosen.

CHANGES TO TERMS & CONDITIONS
T&C are correct at the time of publication (19/11/24) but are subject to change without prior notice. NS5 full policies and procedures are available at all our venues. When we update our policy, we will post the updated Terms on this page and revise the "Last Updated" date. It is your responsibility to review these Terms periodically for any changes. By continuing to use the Service after any changes, you agree to the updated Terms.